Terms & Conditions


1. IntroductionThese Terms & Conditions ("Terms") govern your use of this website and any services, content, or materials made available through it.
This website is owned and operated by CHAINALYSIS UK LIMITED, trading as SwissChainAnalysis ("Company", "we", "us", or "our"), a company registered in England and Wales under company number 11434241, with its registered office at 77 Kingsway, 2nd Floor Office, London, WC2B 6SR, England.
By accessing this website, using any part of it, or submitting your information through it, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you must not use this website.
You must be at least 18 years old to use this website or request our services.
2. Link to Other WebsitesOur website may contain links to third-party websites, platforms, or services that are not owned, controlled, or operated by us.
We are not responsible for the content, policies, security, availability, or practices of any third-party website or service. Accessing any third-party website is at your own risk, and you should review that party's own terms and policies before using it.
3. The ServicesCHAINALYSIS UK LIMITED, trading as SwissChainAnalysis, provides scam-related case assessment, investigative support, evidence review, recovery guidance, educational materials, and related support services.
Unless expressly stated otherwise in a separate written agreement, we do not provide:
  • legal representation
  • regulated financial services
  • law enforcement services
  • forensic guarantees
  • or guaranteed recovery outcomes
Any information provided on this website or through our services is for general informational and support purposes only and should not be treated as legal, financial, tax, or regulatory advice.
Where legal, regulated, or specialist third-party assistance is required, this may be provided separately by appropriately qualified professionals under separate terms.
4. Intellectual Property RightsUnless otherwise stated, all intellectual property rights in this website and its content, including text, graphics, branding, design, logos, images, layout, and materials, are owned by or licensed to CHAINALYSIS UK LIMITED.
You may view this website for your own personal, lawful, and non-commercial use only. You must not copy, reproduce, republish, distribute, modify, exploit, or use any website content for commercial purposes without our prior written consent.
5. Restrictions on UseYou must not use this website:
  • in any way that is unlawful, fraudulent, abusive, or harmful
  • in any way that may damage, disable, overburden, or impair the website
  • to attempt unauthorized access to any part of the website, server, or connected systems
  • to harvest, scrape, mine, extract, or collect data from the website without authorization
  • to transmit malware, malicious code, spam, or harmful material
  • to use our name, brand, or content in a misleading, defamatory, or deceptive manner
  • for unsolicited advertising, promotions, or spam-related activity
We reserve the right to restrict, suspend, or terminate access to the website if we reasonably believe these Terms have been breached.
6. Your Content and SubmissionsIf you submit any information, documents, messages, files, images, or other material to us through this website or otherwise ("Your Content"), you confirm that:
  • you have the right to provide that content
  • the content is accurate to the best of your knowledge
  • the content does not infringe any third-party rights
  • the content is not unlawful, defamatory, misleading, or malicious
You retain ownership of Your Content. However, by submitting it to us, you grant us a non-exclusive, worldwide, royalty-free license to use, store, review, reproduce, process, adapt, and share it internally or with relevant service providers strictly for the purpose of assessing your case, providing services, complying with legal obligations, and operating our business.
Our use of personal data is also governed by our Privacy Policy.
7. No WarrantiesThis website is provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, we make no representations, warranties, or guarantees, whether express or implied, regarding:
  • the uninterrupted availability of the website
  • the accuracy, completeness, or suitability of website content
  • the likelihood of any specific outcome from using our services
  • or that the website will be free from errors, viruses, or harmful components
Nothing on this website shall be interpreted as a promise, guarantee, or warranty of recovery, compensation, or financial result.
8. Limitation of LiabilityTo the fullest extent permitted by applicable law, CHAINALYSIS UK LIMITED and its directors, officers, employees, contractors, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of profit, opportunity, reputation, data, or business interruption, arising out of or in connection with:
  • your use of, or inability to use, this website
  • reliance on content published on this website
  • third-party websites or services linked from this website
  • delays, interruptions, or technical issues
  • or any service outcome not meeting your expectations
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under applicable law.
9. Consumer RightsNothing in these Terms is intended to exclude, restrict, or override any rights you may have under applicable consumer protection law.
If you are a consumer, your statutory rights remain unaffected.
10. SeverabilityIf any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remainder of the Terms shall remain in full force and effect.
11. Variation of TermsWe may update or revise these Terms from time to time.
Any updated version will take effect when published on this website. You are responsible for reviewing the Terms periodically to ensure you understand the version that applies at the time of use.
12. AssignmentWe may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these Terms where reasonably necessary for business, operational, or restructuring purposes.
You may not assign, transfer, or otherwise deal with any of your rights or obligations under these Terms without our prior written consent.
13. Entire AgreementThese Terms, together with our Privacy Policy, Cookies Policy, and any separate written service agreement or engagement letter where applicable, constitute the entire agreement between you and us regarding your use of this website.
14. Fees, Cancellation, and RefundsFees for services, where applicable, will be set out in a separate service agreement, engagement letter, order form, invoice, or other written communication.
If you engage us as a consumer through distance means, including online, email, or telephone, you may have certain statutory cancellation rights under applicable law.
Where you expressly request that we begin providing services during any applicable cancellation period, you acknowledge that:
  • we may begin work immediately at your request
  • you may be required to pay for services already performed up to the date of cancellation, where permitted by law
  • and where services have been fully performed, your cancellation rights may be limited or may no longer apply, where permitted by law
Unless otherwise required by law or expressly stated in a written agreement:
  • fees for work already completed are non-refundable
  • third-party costs, disbursements, banking charges, blockchain fees, investigative costs, and similar external expenses are non-refundable
  • no refund is conditional upon any specific recovery result unless expressly agreed in writing
For all cancellation or refund requests, please contact us at help@SwissChainAnalysis.com.
15. Governing Law and JurisdictionThese Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have jurisdiction, except where mandatory consumer law provides otherwise.
16. Contact InformationIf you have any questions about these Terms, please contact us at:
CHAINALYSIS UK LIMITED
Trading as SwissChainAnalysis
77 Kingsway, 2nd Floor Office, London, WC2B 6SR, England
help@SwissChainAnalysis.com
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